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Refund Policy

Effective Date: 1 – 4 – 2025

This Refund Policy governs the terms and conditions under which Khoji Infotech Private Limited ("Company", "we", "our", "us") may issue refunds for services rendered through the platform Khoji.in.

1. Company Details

Khoji.in is a web-based platform owned and operated by Khoji Infotech Private Limited, a private limited company incorporated under the Companies Act, 2013, having its registered office at:
311 1A, New 1244, Jhokan Bagh, Civil Lines, Jhansi, Uttar Pradesh – 284001.
CIN: U62099UP2023PTC187661
GSTIN: 09AAKCK4564A1ZJ

2. Nature of Services

Khoji.in is India’s first web-based system designed to assist in identifying and locating missing and unknown persons using a unique one-click system. Registered users may upload data related to a missing person by selecting a service package, completing payment, and submitting details according to the platform’s data upload policy and guidelines.

3. Activation of Services

Upon successful payment and validation of uploaded data, the missing person details are activated on the platform. Data is subject to manual or automated review and must comply with Khoji’s technical specifications and guidelines. In the event of a match being found through the system, both the uploader and the searcher are notified, with communication options enabled for possible coordination.

4. Eligibility for Refunds

Refunds are issued strictly under the following conditions:

  • Refund Window: A request for refund must be initiated within three (3) calendar days from the date of successful payment and data upload.
  • Mode of Request: Refund requests must be submitted through the official support channel via email at contact@khoji.in or by calling 9580946354, clearly stating the reason and transaction details.
  • Conditions for Refund:
    • The user voluntarily seeks cancellation within the 3-day window.
    • Payment has been debited, but the package was not activated due to technical error.
    • An accidental or duplicate payment occurred.

Upon successful refund:

  • The uploaded data will be permanently removed from our database.
  • All associated services and access will be deactivated.

5. Non-Refundable Situations

  • Refund request made after the 3-day refund window.
  • User voluntarily deletes or inactivates uploaded data after 3 days.
  • Match is not found – as Khoji.in only facilitates platform-based search and does not guarantee results.
  • User dissatisfaction after data activation due to mismatch or delay in match results.
  • Incorrect or incomplete data uploaded by the user.

6. Expiry and Data Deletion

  • Data is automatically deactivated after package expiry.
  • The system may permanently delete data per Khoji’s Data Retention Policy.

7. Platform Disclaimer

Khoji Infotech Private Limited solely acts as a technology platform provider. We do not conduct individual investigations or physically locate missing persons. Our platform enables families, NGOs, social workers, and public authorities to upload and search for missing persons. Any match found is based solely on data correlation through our system algorithms.

8. Limitation of Liability

The Company’s liability is strictly limited to platform performance and uptime. In no event shall Khoji Infotech be liable for indirect, incidental, or consequential damages arising out of service usage. Refunds, where applicable, are limited to the amount paid by the user.

9. Processing of Refunds

Approved refunds are processed within 7–10 business days from the date of confirmation and are credited to the original payment method. Delays, if any, are subject to the processing timelines of payment gateways or banks.

10. Changes to This Policy

Khoji Infotech Private Limited reserves the right to amend this Refund Policy at any time. Changes will be effective upon posting to the platform. It is the responsibility of users to review this policy periodically.

11. Contact Us

For all refund-related queries or disputes, please contact:

Khoji Infotech Private Limited
Email: contact@khoji.in
Website: www.khoji.in
Registered Address: 311 1A, New 1244, Jhokan Bagh, Civil Lines, Jhansi, Uttar Pradesh – 284001